Privacy Policy

ZippyVan uses customer information to respond to enquiries, prepare quotes, manage bookings, take payments, send confirmations, and provide moving, packing, storage, and related services.

Information We Collect

• Contact details such as name, email address, and phone number.
• Move details such as pickup address, delivery address, stops, access notes, dates, times, and inventory.
• Messages sent through contact forms, SMS, email, or admin booking tools.
• Payment status and transaction references. Card details are handled by Stripe and are not stored by ZippyVan.
• Website analytics data such as pages visited, device type, and general traffic information.

How We Use Information

We use customer information to provide quotes, confirm bookings, plan jobs, contact customers, send receipts, process payments, manage service quality, and improve the website.

Analytics and Advertising

We use Google Analytics and Google Ads tags to understand website traffic and measure marketing performance. These tools may use cookies or similar technologies. Customer booking links and private admin pages are kept out of search indexing.

Sharing Information

We may share information with trusted service providers where needed to operate the business, such as payment processors, email/SMS providers, analytics providers, or crew assigned to a booking. We do not sell customer personal information.

Data Security

We use reasonable technical and organisational measures to protect customer information. Payment details are processed securely by Stripe.

How Long We Keep Information

We keep booking and customer service records for as long as needed for business, legal, accounting, and customer support purposes.

Your Rights

You can contact us to ask about information we hold, request corrections, or ask for data to be deleted where applicable.

Contact

ZippyVan Ltd
3rd Floor, 86-90 Paul Street
London, EC2A 4NE

Phone: 0203 728 0808
Email: info@zippyvan.co.uk